We hope that your experience with thedognappy.com is as effortless as possible, however, we do acknowledge that questions may arise.
How long are shipping times due to COVID-19 & the ongoing protests?
Shipping for US orders will take 7-25+days - Due to high volume of orders and COVID-19 Until further notice, please check our Update Page in the main menu or under quick links we will continuously update it every week!
For international orders, It depends on the location! Our average delivery time for international orders are 8-28+ days (It could be more or less depending on how your country is handling the COVID-19 pandemic)
Where is my order?
This is a question we frequently get asked to we put together a shipping guide here and you can track your order here. Please note customers are responsible for any customs and tax charges for their order.
All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually, a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.
Something is missing from the order
While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at email@example.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.
Amendments and Cancellations
If you need to make changes to your order you will need to contact us within 24hrs of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
- You must contact us within 24 hours.
- We cannot cancel your order once it has already been shipped.
- You can view our full refund policy here.